If you have any questions please check our frequently asked questions, if you can’t find the answer please contact us and one of our colleagues will contact you shortly.

FAQ List

  • Why the KiwiSun?

    KiwiSun is a worldwide known franchise company with more than 25 years of professional experience. Our customers can achieve the expected beautiful brown skin level in a safe environment, which is ensured by a centrally supervised system and adherence hygiene rules and services. Our employees receive regular training to best meet the needs and expectations of our guests.

  • What are the differences between the machines?

    In our KiwiSun salons, our guests can enjoy the tanning process ensured by green light therapy, and they can also feel recharge and relax at the same time. We only use low-pressure tanning process, so-called spaghetti lamps for the face, shoulders, decolletage and legs, which ensure tanning in a gentler way than halogen lamps.

    In our tanning devices we provide a unique experience of a nourishing tan. If it was not enough, we try to make your experience unforgettable by offering the KiwiSun infrared light stand-up machines, which provide a more efficient, deeper tanning result, as the infra opens the pores up and creates a more longer lasting tan.

  • Which is your strongest device?

    There is no difference between the machines, they all proved the same tanning result, same strength. A new regulation now requires all sunbeds to have a maximum radiance level of 0.3W/m2 and this will mean the length of a session will need to be increased to achieve the same dosage.

  • How often do you change the bulbs?

    We pay close attention to regular tube replacement in order to always provide the best possible service.

  • Is tanning safe?

    Some evidence points to sunburn and over-exposure to UV being one of the possible risk factors in contracting skin cancer. Therefore, while using sunbeds, avoiding melanomas you must ensure the recommended exposure time for your skin type, and never exceed the limit. If any time, you notice lumps, sores or unusual moles on your skin consult your doctor ASAP.

  • What is my skin type?

    Our well-trained staff is always happy to help and recommend you the right session time for your skin type.

    skin type 1. 2. 3. 4.
    reaction to sunlight always burn and hardly tans burns easily but tans eventually rarely burns and tans moderately never burns and tans easily
    characteristics extremely light skin with lots of freckles, reddish hair and light eyes light skin, sometimes with freckles, blonde to brown hair, blue, green or grey eyes clear light brown skin colour, nofreckles, grey or brown eyes brown to olive complexion, no freckles, dark brown hair and brown eyes
    recommended maximum exposure times in this unit 6 minutes 6-9 minutes 9-15 minutes 15-21 minutes
  • What are the benefits of using a sunbed?

    One of the benefits is sunbeds offer a controlled way to tan and can provide appropriate level of UV to ensure sufficient level of Vitamin D are achieved and maintained. They are also often used to treat various skin problems such as acne, psoriasis, or eczema. Sometimes using a sunbed can have a positive effect on our mood, especially on cold winter days.

  • Who is not recommended or outright forbidden to use the solarium?

    To ensure you are suitable to use tanning equipment you must complete our medical questionnaire. In some medical condition using sunbeds are forbidden: if you are pregnant, if you are taking any medication which increase sensitivity to UV lights, if you do have epilepsy or if you or anyone in your family have had skin cancer. Also, according to The Sunbeds (Regulation) Act 2010 it is illegal for people under the age of 18 to use sunbeds.

  • How often can I sensibly use a sunbed?

    Children under 18 and people on certain medications that may cause photo sensitivity; people with a history of skin cancer in their family should not use a sunbed at all. Moderate tanning of 2-3 sessions a week is OK for everyone else but ensure you rest the skin for a minimum of 24 hours between each session, and at least 48 hours for skin types I. and II. The European Standard advises not to exceed 60 sessions per annum.

  • What are UVA and UVB rays and what are their roles in tanning?

    There are three kinds of ultraviolet rays, UVA, UVB and UVC. Only the first two (UVA and UVB) are used in indoor tanning equipment. UVC is really dangerous and is absorbed by the ozone layer to not reach the earth (you will never meet UVC in tanning sunbeds).

    UVA radiation contributes to the oxidation and activation of melanin which already exists in the upper skin cells and induces a dark colour, which can be achieved faster, but it is temporary.

    On the other hand, UVB rays are responsible for the production of new melanin which leads to a more intense and long-lasting tan. Research shows that UVB also plays a significant role in the production of Vitamin D. Vitamin D is associated with reduced risks of cancer and several other health benefits. Approximately 90% of the requisite Vitamin D is formed through the sun, and the UVB in particular, and many incidents of Vitamin D deficiency have been reported in countries like the UK, where people are not exposed to enough sunlight throughout the year.

  • How can I achieve a longer-lasting tan?

    Keeping your skin healthy and moisturized is the number one factor, which enables you to tan quicker and maintain your tan for longer. After a tanning session, the skin continues to produce melanin for the next 12 hours and keeping the skin moisturized during that time is essential. At KiwiSun salons, our friendly and qualified staff are always prepared to recommend the most suitable tanning lotion for your taste whether in order to intensify your tan, hydrate your skin, repair any skin damage caused by dryness and prevent your skin from exfoliation. We offer a wide range of selection of the best tanning brands.

  • Why OUTDOOR LOTIONS and OILS are not permitted in the sunbeds?

    It's important that tanners use the correct products when using a sunbed.

    Acrylics are porous, so when a sunbed warms up, the acrylic will expand and contract. This ability to flex ensures that the acrylic doesn’t crack in the fluctuating temperatures.

    Although, some tanners like to apply mineral oils (oils or lotions which contain petrolatum, petroleum, or paraffin such as baby oil). These aren’t for sunbed use and therefore don’t contain the skincare ingredients needed to keep skin nourished whilst tanning. Additionally, mineral oils can damage the acrylic. When the sunbed is working and the acrylic expands, it can also lead to the absorption of mineral oils. However, where the acrylic looks to contract at the end of the tanning session, mineral oils can prevent this movement. Over time, mineral oils build up and become visible – the acrylic becomes cloudy and streaky where oils have been absorbed. These products prevent the acrylic’s natural movement, resulting in the acrylic cracking and needing to be replaced prematurely. Plus, the cloudiness hinders your sunbeds performance, as UV light can’t travel as well.

  • Tanning with tattoos, how do it safely?

    After getting a new tattoo, the area of skin is essentially a raw open wound with no protection over the recently inserted ink, and any sun exposure to the area is going to be detrimental to the healing process. Therefore, we suggest waiting until the scabbing process is complete. This can take up to two-to-three weeks, and sometimes a longer amount of time depending on the size and placement of the tattoo.

    It is always important to apply sunscreen to your tattoo whenever it’s going to be exposed to the sun. The sunscreen should be at least factor 30 to keep as many UV rays from penetrating the lotion (and your skin) as possible.

  • Can I leave my make-up on?

    As well as affecting the end result, wearing makeup while you're tanning is also not recommended because it has the following consequences: it clogs your pores, it can cause breakouts and irritation, and it can result in blotchiness. Therefore, we always provide make-up removers in order to encourage our clients that cleanse their face skin before having a sunbed session.

  • Why do white spots form on the back or around buttock area during tanning?

    The answer is simple. Usually, when using a lay down machine, it occurs at the plexiglass and the point of contact with the body due to the more limited blood circulation, slower tanning process. It is recommended to use the standing and lying solariums alternately.

  • Why do my legs not tan easily?

    It is a very common issue. Melanin is the number one contributing factor of the whole tanning process. Compared to the rest of the body, skin on the legs does not produce the same amount of melanin, which results in legs getting less tan. Skin on the legs is thicker and harder and the UV light from the sun or sunbeds cannot easily penetrate it. Solution: usage of tanning lotion specially developed for the legs and feet.

  • Waxing, before or after sunbed session?

    NO sunbeds within at least 24 hours after being waxed.

    When you get waxed it exfoliates the area. This removes all the dead skin that provides a layer of protection from sunburn. You need to give your skin at least 24 hours (2-3 days if possible) to regenerate its protection.

  • Can I use sunbeds during laser hair removal treatment?

    Avoid sun exposure after laser hair removal treatments.

    After your treatment, your skin will be sensitive and will need time to heal. Excessive exposure to UV rays currently risks damage to your skin, so it's highly recommended to avoid sunbathing and tanning beds until you finish all your laser sessions.

  • Can I go on sunbed with cold sore?

    Avoid using tanning beds and other devices that produce UV radiation, as this can lower your immune system and make herpes outbreaks more likely. It is recommended to wait until the cold sore is completely cured and dehydrated.

  • Can I shower after a sunbed session?

    A shower before your tanning session is preferable as it ensures your skin is clean and ready to absorb the tanning lotion. It is also worth noting that some tanning lotions use delayed and/or cosmetic bronzers, that need at least 4 hours on the skin to give optimal results. Showering immediately afterwards washes away the hydration and bronzers provided by the lotions. If you do need to shower soon after, just make sure you use a good moisturizer to keep your skin hydrated.

  • Protect your eyes.

    Unfortunately, it is not sufficient to just shut your eyes during a tanning session. UV light easily penetrates your eyelids’ thin layer of skin, damaging your eyes. It is extremely important that you wear goggles or stickers that provide a broad-spectrum protection towards both UVA and UVB.

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